RETURNS & EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced or sale item subject to the following conditions:
- the item must be returned within 14 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe;
- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
- Swimwears – customers must try on items wearing undergarments. If you wish to return an item, the tags and protective hygiene strip must remain in place and the item will not be accepted if either of these have been removed or altered, or if the item shows signs of wear. You must also return the paper bag you received your swimwear in if you are returning your entire swim order;
If you have any questions regarding your return, please contact firstname.lastname@example.org.
HOW TO RETURN AN ITEM
To return an item, you need to contact to to let us know you are returning your item.
We will reply with your Returning Number within two business days, and will also provide you with the address to send your return to.
- Your Returning Number must be clearly marked on the front of your returned parcel. If we cannot identify this number on the outside of your parcel it may be returned to you.
- For a refund, your return must be in original condition with their tags attached.
Please note: International Returns cannot be over $1000, if so please ship these separately as SUNLOVERS & Co. is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 10 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. SUNLOVERS & Co. is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.